Legal · Privacy
Privacy Policy.
Overview
Sixteen By Nine Pty Ltd ("Sixteen By Nine", "we", "us", or "our") is a brand strategy and creative consultancy based in Perth, Western Australia. We are committed to protecting the privacy of every individual and organisation we interact with.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
By using our website at www.sixteenbynine.com.au or engaging with us as a client, prospective client, or supplier, you consent to the practices described in this policy. If you do not agree, please do not provide us with your personal information or use our website.
This policy applies to Sixteen By Nine Pty Ltd and its website. It does not apply to third-party websites or platforms that may be linked from our site — we encourage you to review the privacy policies of those services independently.
Information we collect
We only collect personal information that is necessary for our business functions. The types of information we may collect include:
Information you provide directly
- Your name, job title, and the organisation you represent
- Contact details including email address, phone number, and business or postal address
- Information you share in enquiries, briefs, or correspondence submitted via our website contact form, email, or phone
- Project and business information you share during consultations, brand workshops, or the delivery of our services
- Billing and invoicing details (note: we do not collect or store credit card details directly)
Information collected automatically
- Technical data such as your IP address, browser type, operating system, and referring URL
- Pages visited on our website, time spent on each page, and navigation patterns
- Device identifiers and general geographic location based on IP address
- Cookie and tracking data (see the Website & Cookies section below)
Sensitive information
We do not intentionally collect sensitive information (such as health, racial or ethnic origin, political opinions, or financial details beyond standard invoicing). If any sensitive information is shared with us in the course of a project — for example, during a brand workshop or documentary production involving personal stories — we treat it with the highest level of discretion and will only use it for the specific purpose for which it was shared.
How we use it
We use personal information for the following purposes:
| Purpose | Details |
|---|---|
| Delivering services | To provide brand strategy consulting, video production, creative services, and related work you have engaged us for |
| Client communication | To respond to your enquiries, send project updates, share deliverables, and manage our working relationship |
| Business administration | To prepare proposals, issue invoices, process payments, and maintain accurate business records |
| Marketing & thought leadership | To send relevant industry insights, case studies, or updates about our services — only where you have consented, or where we have a legitimate interest based on an existing relationship |
| Website improvement | To understand how visitors use our website and to improve the user experience |
| Legal & compliance | To meet our legal obligations and resolve any disputes |
We will not use your personal information for any purpose that would be unexpected or unrelated to the reason it was collected, without first obtaining your consent.
Disclosure to third parties
Sixteen By Nine does not sell, rent, or trade personal information. We may share information with third parties only in the following circumstances:
- Service providers and subcontractors — trusted professionals we engage to help deliver our services (such as freelance crew, production houses, or specialist consultants). These parties are required to handle your information in accordance with our obligations.
- Technology and software platforms — tools we use to operate our business, including project management software, accounting platforms, and our website hosting provider.
- Legal requirements — if we are required by law, court order, or regulatory authority to disclose information.
- Business transfers — in the unlikely event of a merger, acquisition, or sale of the business, personal information may be transferred as part of that transaction. We would notify affected parties prior to any such transfer.
Third-party platforms we use
In operating our business and website, we make use of the following third-party platforms that may process personal information on our behalf:
| Platform | Purpose | Privacy reference |
|---|---|---|
| Google Analytics | Website traffic and behaviour analysis | policies.google.com/privacy |
| WordPress / WPBakery | Website content management | automattic.com/privacy |
| Professional networking and social media | linkedin.com/legal/privacy-policy | |
| Vimeo | Video hosting and distribution | vimeo.com/privacy |
Where these platforms are hosted or operated outside of Australia, personal information may be transferred overseas. We take reasonable steps to ensure overseas recipients handle your information in a way that is consistent with the Australian Privacy Principles.
Website & cookies
Our website is hosted at www.sixteenbynine.com.au. Like most websites, we use cookies and similar technologies to improve your browsing experience and understand how our site is used.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us recognise returning visitors, remember your preferences, and gather analytics data about site usage.
The cookies we use
- Essential cookies — required for the website to function correctly. These cannot be disabled.
- Analytics cookies — we use Google Analytics to understand visitor behaviour, including pages viewed, session duration, and traffic sources. This data is aggregated and does not personally identify you.
- Preference cookies — remember settings or choices you make during your visit.
Managing cookies
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of our website. For instructions on managing cookies in your specific browser, visit allaboutcookies.org.
Google Analytics opt-out
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.
Links to other websites
Our website may contain links to external websites including our social media profiles (LinkedIn, Facebook, Instagram, and Vimeo). Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of third-party websites.
Storage & security
We take the security of your personal information seriously. We implement reasonable physical, technical, and administrative safeguards to protect information from unauthorised access, disclosure, alteration, or destruction.
These measures include:
- Password-protected systems and secure file storage
- Use of reputable, security-conscious third-party platforms
- Limiting access to personal information to those who need it to perform their work
- SSL encryption on our website
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to take care when sharing sensitive information online.
Retention
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Access — request access to the personal information we hold about you
- Correction — request that we correct any personal information that is inaccurate, out of date, incomplete, or misleading
- Opt out of marketing — unsubscribe from any marketing communications we send at any time, by clicking the unsubscribe link in any email or by contacting us directly
- Make a complaint — lodge a complaint if you believe we have not handled your information appropriately (see below)
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond to access and correction requests within 30 days. In some circumstances, we may be unable to provide access — for example, where doing so would unreasonably affect the privacy of another individual or compromise a legal matter. We will explain the reason if this applies.
We do not charge a fee for access requests unless the volume of information requested requires significant resources, in which case we will advise you in advance.
Complaints
If you have a concern about how we have handled your personal information, we want to hear from you. Please contact us in the first instance so we can work to resolve the matter.
- Contact us directly at hello@sixteenbynine.com.au with a description of your concern
- We will acknowledge your complaint within 5 business days and work to resolve it within 30 days
- If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last reviewed" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.
Contact us
For any questions, requests, or concerns regarding this Privacy Policy or the way we handle personal information, please contact us:
- Email: hello@sixteenbynine.com.au
- Website: www.sixteenbynine.com.au/contact
- Mail: Sixteen By Nine Pty Ltd, 9 Lookout Vista, Edgewater , Western Australia, 6027
We are committed to responding promptly and handling your information with care.
Questions about privacy?
We're happy to answer any questions about how we handle your information.
